Extra support, when you need it

We know that sometimes life can take an unexpected turn and you can need a helping hand. When life gets on top of you, sometimes the only way out is to ask for help. Quite often we can help out in circumstances when you feel overwhelmed or are struggling with your mental health.

Supporting you in your tenancy

For people who need more support to keep their home, our Tenancy Sustainment team can be a real lifeline. Ben’s* physical health problems led to him being unable to keep on top of looking after his home, and hoarding became a huge issue. The team supported him to take away over 40 bags of clothes and rubbish from his home. Now, with our continuing support, Ben is on top of tidying and cleaning and he is no longer at risk of losing his home. Plus, the team encouraged Ben to attend some social events at our hub, and he is feeling much less isolated.

*not his real name

We can also help people to move when the home they are in doesn’t work with their disabilities, or tackle the complicated issue of making sure people are getting the right benefits and all the help and support they are entitled to – especially those who are experiencing mental health issues.

If you or someone you know needs that extra help call Customer Services on 01733 385000 and ask to speak to your Neighbourhood Manager about how we can help.

Finding work

We also have training and support available to help you to get into work, or to improve your earning potential by learning new skills.

Our Learn My Way courses will get you online and give you computer skills to help you to look and apply for jobs online, as well as skills you can use in the workplace. Plus, our Work Clubs that run at five venues across Peterborough will give you all the tools you need to search for jobs, as well as the skills you need to succeed in interviews.

Our Westwood Hub has some great support available. We have two brilliant manual handling skills courses coming up to help you stay safe at home and work. The courses are run with City College Peterborough, and would be great to put on your CV!

Try a free course

Moving and Handlingone day course – 26 September, 10am – 2pm

Manual Handling – two day course – 10 and 11 October, 10am – 3pm

To find out more and book your place call our Communities team on 01733 396404 or email community@crosskeyshomes.co.uk.

We’re here to help when you need to downsize

Living in a home that’s too big for your needs can start to cause to problems, from trouble getting around to the cost of keeping it heated.

But what’s too big for you is the perfect size for someone else and there are almost 1,000 families in Peterborough waiting to find a four or five bedroom home.

This year, Peterborough City Council gave us a £60,000 grant to help support CKH customers with the move to a smaller home. The funding is helping to cover moving costs as well as practical and support during the process, taking some of the stress out of moving home.

So far three families have successfully settled into their new smaller homes, which are the perfect size for their needs. As a result, three new families have also ended their long wait for a home.

If you live in a four or five bedroom home and you’d like to talk to us about downsizing, call us on 01733 385000.

Retirement Living

Our housing options for older people are really flexible because we know everyone’s different. We’ve recently changed the support we offer at our Retirement Housing communities (what we used to call Sheltered Housing) to make sure we give our residents the level of support they need.

Residents, who have to be over the age of 65, have the choice of two levels of support from their Scheme Managers:

Retirement Housing

For people who need the added security of living on a scheme, but do not need the daily support. Access support as and when you need it, and change the level of support if your needs change.

Retirement Living

With regular support on an ongoing basis, including routine welfare checks. Choose how many visits you need and work with us to create the right support plan.

In addition, all homes are fitted with LifeLine alarms, so you can reach help easily, at the touch of a button. Plus there is often a great social life, with lots of activities in the communal lounges on most schemes. Accommodation can be in flats or bungalows, some of which have their own gardens, and the added security of scheme living is a huge bonus.

Looking for more support?

We also offer extra care housing at Kingfisher Court and Lapwing Apartments where our onsite care teams offer all the assistance you need to live the life you want. With a team on hand 24 hours a day, you can be confident that support will be there if you need it. That’s on top of the active social calendars and on-site restaurants that both schemes enjoy.

Our Care service is available to everyone, regardless of where you’re living. If you, or someone you know, needs a little bit of help with day to day tasks or getting out and about, our care service is there for you.

More information on all our housing and support options for older people is available on our website, or call our Customer Services team on 01733 385000 and they will put you in touch with the right team to help you.