Using your feedback

If you’ve contacted us over the phone recently, you should have received a quick survey afterwards asking how we handled your enquiry.

In just six months, you’ve shared more than 4,000 individual pieces of feedback on the service you’ve received – and we’ve read every single word!

Thank you for all of the kind words and compliments for the CKH team, we love to hear that you’re happy with the work we’re doing.

We’re delighted to confirm that you’ve scored your customer satisfaction level as 4.5 out of 5!

However, we’re keen to do everything we can to provide a five star service each and every time you contact us. So we’ve being paying close attention to all of the feedback you’ve shared about where we’ve got it wrong.

As a result of the comments you’ve shared, we’ve already reviewed two of our policies that are linked to the new homes we build.

We’ve been able to give feedback to Mears, our repairs contractor, too. That’s helping us to work together to improve the service you receive – from how quickly we deal with a problem to how well-informed you are about what’s happening.

Your feedback really does make a difference, so please keep telling us how we’re doing.

You said:

“The gentleman who came to do
the repair was professional and polite. The person who dealt with the enquiry was very helpful as she arranged the appointment for a Saturday when I wasn’t working.”

You said:

“Polite, very understanding, professional and repeatedly provide excellent customer service.”

You said:

“I got through straight away and got my new Direct Debit set up within minutes.”