Have you visited CKH Customer Central?

In the heart of Peterborough city centre, our team of Customer Service Advisers is on hand six days a week to help and answer any queries you may have. You’ll receive a warm welcome from one of the team who can point you in the right direction for the service or support you need.

The whole team are experts at the MyCKH registration process and are more than happy to talk you through how to login to your account and the benefits of managing your tenancy online.

They can also help you to understand your rent account, set up a direct debit to pay your rent automatically or talk to you about paying off debt on your account too. So if you have questions about your rent review letter, feel free to come in to have a conversation face-to-face.

Not sure how to find your rent statement online?

Pop into Customer Central and the team can show you how to access your transaction history on MyCKH. It only takes a couple of minutes to find all of the information you need to stay on top of your payments – you just need an email address to get started.

Coming up at Customer Central

Our very own Money Adviser holds drop in sessions twice a month at Customer Central. There’s no need to book an appointment, just call in for advice on budgeting, debt management and managing your rent account.

Drop in for free, confidential money advice on:

  • Friday 6 March 2020
  • Friday 27 March 2020
  • Monday 6 April 2020
  • Thursday 23 April 2020
  • Monday 4 May 2020
  • Friday 29 May 2020

In March, we also have two Care Work drop in days taking place on Fridays. Come along on 13 or 27 March to talk to our Care recruitment specialist about the current opportunities to join the team. Pop in anytime between 9am and 5pm to find out if working for our award winning care service could be the next step for you!

Our opening hours are:

Monday: 8.30 - 17.30
Tuesday: 8.30 - 17.30
Wednesday: 8.30 - 17.30
Thursday: 8.30 - 19.00
Friday: 8.30 - 17.30
Saturday: 8.30 - 17.30
Sunday: Closed

Find us on Bridge Street in Peterborough city centre.

STAR survey

With our last edition, we asked for your feedback in our latest STAR survey. Thank you for all of the comments you shared with us.

We always appreciate you taking the time to give us your views as we use them to assess how well we’re doing. We asked the same questions that we did three years ago so that we can compare how well we’re performing. We’ll be taking a closer look at the results over the coming weeks to make sure we don’t miss any opportunities to do things better.

We’ve also been texting you to ask for your thoughts on our service for a whole year now! As a result we’ve had 365 days of immediate feedback on how well we’ve done and if you’re satisfied with the service you’ve received. We’ve seen lots of fantastic compliments for our team but where you’ve told us we got something wrong, we’ve investigated and made changes.